I help SIs and telcos fix messy BSS fast—without adding headcount or touching production.
Fewer order fallouts. Faster feature rollout. Cleaner CRM→BSS handoffs. 18 years across Mobilink, Zain KSA, and complex multi-vendor environments in Asia and the Middle East — now available to you remotely, on a fixed scope.
Book a 60-min diagnostic → Options delivered within 48 hours. No commitment required.Sound familiar?
These aren’t edge cases. They’re the operational realities that don’t make it into vendor slide decks.
Order fallout nobody owns
Fallout accumulating between BSS layers with every team pointing at another. No single owner, and manual intervention quietly eating your ops budget.
AI pilots that never reach production
The use case worked in the sandbox. Connecting it to live OSS/BSS data and real provisioning workflows — that’s where it dies. Every time.
CRM migrations dragging on for years
The original scope was 9 months. You’re in month 20, dual systems still running, the business is asking questions, and the integration sequencing keeps shifting.
Proposals that lose on scope clarity
Your bid team is strong but the BSS/CRM sections are vague, risks are buried, and the diagrams don’t hold up under client scrutiny. You win less than you should.
Low-risk entry. High-clarity output.
Every engagement is fixed-scope. You only commit to the next step once you’ve seen the value of the last one.
Diagnostic Call
We map your problem together. I send written options within 48 hours — whether or not we work together.
Triage Sprint
Deep dive into your architecture and failure points. Root causes identified, written report, prioritised actions.
Integration Playbook
Standardise your CRM→BSS handoffs. Repeatable patterns, documented contracts, team-ready playbooks.
Ad-hoc Triage
Senior BSS/CRM voice on presales, architecture reviews, or urgent triage — without a full hire.
Operator-turned-builder.
I’m Shoaib HB. For 18 years I worked inside the IT organisations of major telecom operators — not as a vendor, but as the person accountable for making complex, multi-vendor BSS environments actually function at scale.
At Mobilink (Pakistan’s largest operator, 39M subscribers), I led BSS middleware operations handling 200,000 orders per day at 99% automated processing — managing Siebel CRM, provisioning, EAI, campaign management, and number portability across IBM, Oracle, Tibco, HP, Comptel, and Avaya stacks.
At Zain KSA, I spent 7+ years navigating GCC-scale complexity. Before that, I designed CRM and middleware solutions alongside OEMs including Ericsson, Huawei, Oracle, and Netcracker.
I now work independently. My only interest is solving your problem.
What this looks like in practice.
Anonymised for client confidentiality. The specifics vary — the pattern rarely does.
Persistent fallout with no clear owner. Root cause was a race condition in the BSS-to-provisioning handshake, invisible to any single team. Surfaced in 2 weeks, fix deployed in 6.
A CRM migration had been in flight for 18 months with dual systems running. Data quality and sequencing issues identified. Cutover roadmap built and executed in 4 months.
An SI’s BSS/CRM integration sections were vague under scrutiny. Scope tightened, risks surfaced, architecture diagrams rebuilt in one week. Proposal submitted and won.
Let’s spend 60 minutes on your problem.
No pitch, no deck. Just an honest conversation about what you’re dealing with. I’ll send written options within 48 hours.
Book a diagnostic call → Or email directly: shoaibhb@gmail.com